FAQs

How do I go about using Alea IT services?

Once you choose us as your service provider, we ask you to give us your project specifications in a format you are comfortable with e.g. Microsoft Word or PDF or Microsoft PowerPoint format. If you have the necessary resources, you can give us an elaborate description of your project in terms of functionality and site flow. After the scope of the project is clearly defined, we will give you a quote and timeframe. After you approve our quote, we will commence work and offer you updates on progress.

This is my first website and I don’t know where to start. Can you help me?

Yes, we work with big and small businesses, corporations, non-profits, home business owners, startups, and even individuals. You do not need any online experience at all. Alea IT offers free consultation on all services. You will have a Project Manager assigned to you for all your questions along the way. We help you right from the start!

How can I be certain about your work quality?

We allow our clients to supervise the project development process entirely. You can observe and review the material results of each stage of development. We also offer Status Reports and updates. If you want, you can also go through the Status Report of your project. The entire scope of work is described at the initial stage of development.

Do you offer a fixed price quote or work on hourly basis?

We work both on fixed price quote and on hourly basis. We go as per the client’s convenience.

What security measures do you take?

We do complete encryption of the database and offer installation of SSL certificates if necessary. It secures the database and code, and incorporates anti-spam codes which keeps your website hack safe. But, remember even the world’s most secure websites are not 100% hack-secured. What we do is make it as tough as possible a task for the hackers to enter your site.

Can I view the website and software as it is being constructed?

Yes, of course. You can certainly view the website and software as it is developed. When a website is developed, it is hosted on Alea IT development servers. Once every couple of days, for customer feedback, we update the system on release on demo server for our customer to view. This enables our customers to keep a record of the on-going work and test the updated work without any hassle. The project manager can be approached for a meeting at any time.

Can I manage my site myself?

Yes, you can certainly manage your website yourself. We can also incorporate our advanced editor (CMS) that is easier and quicker to use. It enables you to manage your site without any coding or HTML knowledge. This permits many people to edit site content without breaking your website. The best thing about this is that you don’t have to pay an extra fee for getting this facility.

Like any website, it becomes important to market your website using search engine optimization (SEO). With our marketing expertise, we at Alea IT can offer you outstanding results. So, apart from delivering top notch web design, we can also help your website become more visible and attract new visitors and traffic every day. Whether you have an electronics shop, online clothing store, or are selling any retail or wholesale product, we can make your website a success on the web for a nominal fee.

Once you complete website design, who owns the website?

Once the final payment is received, you will receive 100% ownership of your website. We will make all the files, including PSD files, available for you to download. If your website is large and file sizes are very large, we will provide you with a link to where you can download everything easily at convenience.

What kind of guarantee do you offer on my web design order?

We completely guarantee our design work. After viewing the initial draft(s), if you are not satisfied we offer revisions based on your feedback. If you are not satisfied even after revisions and wish to discontinue work, we will refund 100% of your deposit. Please note that, all the work done by us until that point is owned by us and you can’t use it in any manner without our explicit permission.

What about payment gateway and shipping integration on eCommerce websites?

We can integrate most payment gateways, including PayPal, Google Checkout, firstdata, Amazon payment gateway, stripe integration, Mangopay, China Payment Gateway, Smoovpay, Bank Transfer etc on our eCommerce websites. However if you have a specific request, it might take some time to acquaint ourselves with it. We are open to discussion with you and help you during the integration process. It may impact the amount of time we initially defined at the start of the project.

What if I change my mind and want to add or change design or features of my website?

We work using Agile Methodology, so our websites are very flexible. What you start with can change and evolve as you need or want. A website is not like purchasing printed material where once it is printed you are stuck with it as it is. Your website can change any time you want. You can change anything from the text content to the overall design, or add new feature to your existing website any time you choose. Keep your visitors interested in returning by keeping the information on your website current and changing the website to include new information.

I already have a website, but I want a new design. Can you help?

Absolutely! We can study your current website, analyse it, discuss your goals, and redesign your website according to your requests.

What website packages do you offer?

Our website packages include Custom Web Application, Mobile Application, E-Commerce Website, Business Website, Real Estate Website, Recruitment Website, Portfolio.

Is it possible to customise the packages offered by Alea IT?

Of course, this is exactly what we do for you. Our packages can be customised to include and remove functionalities and features as demanded by our clients.

What type of technology does Alea IT support?

We are experienced in various languages, frameworks and APIs, for example PHP, Cake PHP, CodeIgniter, Yii, Open Source (OpenCart, WordPress, Joomla, Magento, WooCommerce, VirtueMart), Social Media API, Payment Gateway API, HTML, XHTML, PhotoShop, AJAX, MySQL, JavaScript, jQuery, creation/update of modules/plugins.

Do I have to host with you?

No, it is not required that you host with us. Typically we recommend that our clients host with us because we have standardised our servers to handle all of the services that may be needed for the project deployment and we have our own US-based servers. The majority of our clients do host with us and very few choose to keep their existing hosting companies. We can work with you in any scenario.

Once my website is live, what do I have to do to maintain it?

Your site needs to be marketed on an ongoing basis. Fresh information also needs to be add to the site to keep it up-to-date and interesting. We do sign maintenance contracts after the free after-sales support of 45 days has passed. If you sign-up for the maintenance contract, we will update the website as and when it is needed with content that is to be provided by you.

You also need to monitor the website traffic, analyse the keywords that are being used to reach your website, where and what time of the day the traffic is good or bad and act on it to improve them. You need to monitor any emails or requests that are generated by the visitors to your website and reply to them as soon as possible. Early replies give a good image of your business.

How much experience do you have as a website/application development company?

Our website company opened its doors in 2004 as a one person team. Not long after, Alea IT grew into a team of dedicated web developers and graphic artists.

Another company says they can build a web site for us for $500. Why shouldn’t we use them?

We’ve seen those ads on the side of the road, too. Be wary of anyone who says they’ll build you a web site or sell you a car for $600. There’s a possibility they’ll take your money and run. What’s more likely is that they’ll take your money and then build your site with a template. They may have a lot of templates to choose from, but they’ll all be rather generic. They’ll ask you for five pages of text and then slap it into a template and that’s it. You can’t have custom graphic design; you can’t have any interactivity; your site won’t be optimized for search engines and it will look like a $600 site.

Remember, a consultation with Alea IT is always free and we just might be able to prevent you from wasting a thousand bucks.

Do you provide complete website solutions (Web Hosting + Internet Marketing + Web Development)?

Yes, we provide complete web solutions which come with domain registration, server hosting, web design, website development and website promotion on leading search engines (internet marketing).

Do you provide any after sales service/support once the project is completed?

Yes. Once the project is completed and delivered to you, our terms are that we still give you our support services for a further 45 days. We provide support for bug fixing, flaws in the functionality from our end and minor changes that are part of project scope without any extra charges. Once free support is over, based on the project’s requirements, you always have the option to go with paid maintenance and support.

Do you sign non-disclosure agreements?

At Alea IT we always take care to protect the confidentiality of project information. If you wish to keep the ownership of the developed software to yourself then we are always ready to sign a non-disclosure agreement. You will be the only owner and the person who owns the rights of the software developed by us.

What if I have a website not created by you, but need a page added?

If you have a website not created by our team, that’s fine with us. Feel free to contact any of our design coordinators to review your site. The coordinator will review your site and see what your specific needs are and quote you based on the work required.

How do you ensure client confidentiality?

We are committed to the security and confidentiality of the information provided to us by our clients. We have managed to set up a reliable information security system with the sole aim of providing all our clients a safe outsourcing experience with maximum benefits.

What if a client wants to discontinue your services?

We have never faced a situation where a client of ours has discontinued the project midway. However, if a client does, we abide by the terms and conditions in the agreement signed prior to the commencement of the project.

Is Alea IT available 24/7?

Almost! It’s more like 21 hours a day and 6 days a week. People have to sleep right? If by some freak accident there is an issue outside the usual hours we even have emergency contacts. Our nightshift crew consists of system administrators, project managers, and on call developers. So if you wake up in a cold sweat or your site is having an issue, we are there for you no matter what.

How do I pay for my services?

We accept the following methods of payment:
PayPal, Bank Transfer, eCheck