The client required an appointment system for attorneys with the goal of optimising new client generation through the use of the latest technologies, thereby transforming how clients needs legal services select and connect with qualified attorneys.
The site offers attorneys live chat 24/7, free listing services and an online schedule link for broadening their market reach, as well as giving clients the ability to find highly-rated attorneys and book real-time appointments instantly from anywhere, 24/7, in one online visit.
The aim that made this project successful was forming ideas about best practices regarding how to deal with complexity and the critical success factors that are involved in this. When planning project success, project failure and its recognition and avoidance is an important part of that plan.
Part of the approach we followed:
• Complete functional specification
• Complete understanding of the appointment functionality
• Complete creation of wireframes
• Creation of the design on the basis of the wireframes
• Discussion on the functionality of the advance search facility based on name, location, expertise and postcode for a full understanding
• Complete management of the user dashboard based on appointments scheduled, cancelled and postponed
• Integration of the live chat facility
• Discussion on how the payment functionality would work and which payment gateway integration was needed