The client approached ALEA with brief details of what was being looked for in terms of service quality in the hotel industry. The client mentioned that information provided from analysis should supplement financial data and so improve management’s decision making ability. As ALEA has experience and expertise in understanding the hotel industry it was easy for us to understand what exactly was needed with just a few clarifications from the client. ALEA came up with a complete feature list and details of what could be included for the management of internal performance.
Some of them are as follows: