Welcome to AleaIT Solutions. These Terms and Conditions govern your access to and use of our website and services. By engaging with us, you agree to be bound by these terms.

1. Service Engagement

AleaIT Solutions provides professional IT services including (but not limited to):

  • Custom Software Development
  • Web & Mobile App Development
  • AI/ML Implementation
  • Cloud Infrastructure Services
  • DevOps & Maintenance
  • Dedicated Resource Hiring
  • IT Consulting

A formal proposal or Statement of Work (SOW) will define scope, timelines, deliverables, and commercial terms.

2. Payment Terms

  • All services are billed based on a mutually agreed model: fixed-price, milestone-based, retainer, or hourly.
  • Invoices must be settled within 7 days of issue unless otherwise agreed in writing.
  • Delay in payment may result in service interruption or delayed delivery timelines.

3. Non-Refundable Payments

  • Milestone-based Payments: Once a milestone is completed and invoiced, it is non-refundable under all circumstances.
  • Monthly Retainers or Subscription Services: Monthly or recurring service charges are non-refundable once payment is processed, irrespective of usage or cancellation timing.
  • Hourly Tracked Services: Any billable hours tracked and invoiced (via time-tracking software or agreed log) are non-disputable and non-refundable.
  • Clients agree not to initiate chargebacks for hourly tracked or milestone-based work.

4. Work Commencement & No Refund Policy

  • Once a project or task has commenced (design, coding, planning, deployment), no refunds will be issued.
  • Initiation of work includes resource allocation, planning hours, and any preparatory work completed.

5. Client Responsibilities

Clients are responsible for:

  • Timely feedback, approvals, and content delivery
  • Providing access to infrastructure (hosting, codebase, APIs)
  • Prompt communication to avoid project delays

Delays due to client-side inaction are not grounds for refunds or penalties against AleaIT Solutions.

6. Intellectual Property

Upon full payment, the client will own all intellectual property specifically created for the project. AleaIT Solutions retains the right to display non-confidential work for portfolio or promotional use.

7. Limitation of Liability

AleaIT Solutions will not be liable for any indirect, incidental, or consequential damages, including loss of profits, downtime, or business disruption due to service engagement.

8. Termination

Either party may terminate a project or contract with prior written notice. The client is obligated to settle all outstanding payments for completed or in-progress work.

9. Jurisdiction

These Terms are governed by and construed in accordance with the laws of Jaipur Jurisdiction.